Welcome to BookMyFlower! These Terms and Conditions ("Terms") govern your use of our website https://bookmyflowers.co/ ("Site") and all related services, including flower, cake, and gift deliveries ("Services"). By accessing or using our Site and Services, you agree to be bound by these Terms.

1.1 Eligibility: You must be at least 18 years old to use our Services. By using our Site, you represent that you meet this requirement.

1.2 Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

1.3 Changes to Terms: We may modify these Terms at any time. Continued use after changes constitutes acceptance of the new Terms.

2.1 Order Acceptance: All orders are subject to product availability. We reserve the right to refuse or cancel any order.

2.2 Pricing: Prices are in INR and exclude taxes/delivery fees unless stated otherwise. We may correct pricing errors.

2.3 Payment Methods: We accept credit/debit cards, UPI, net banking, and other payment methods displayed at checkout.

2.4 Order Confirmation: You will receive email confirmation once payment is processed.

3.1 Delivery Areas: We deliver across India through our network of local florists.

3.2 Delivery Times: Estimated delivery times are not guaranteed and may vary due to:

3.3 Delivery Issues: Please inspect deliveries immediately. Report damages within 2 hours with photos.

• Recipient location
• Weather conditions
• High demand periods
• Recipient availability

4.1 Perishable Items: Due to the nature of flowers and cakes, returns are generally not accepted unless:

4.2 Refund Processing: Approved refunds will be processed within 7-10 business days to the original payment method.

4.3 Cancellations: Orders may be cancelled before processing. Processing fees may apply.

• Item is damaged during delivery
• Wrong item was delivered
• Quality does not meet standards

All content on our Site (images, text, logos, designs) is our property or licensed to us and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our permission.

To the fullest extent permitted by law, BookMyFlower shall not be liable for:

Our total liability shall not exceed the amount paid for the relevant order.

• Any indirect, incidental, or consequential damages
• Delivery delays beyond our control
• Natural variations in floral arrangements
• Recipient unavailability

These Terms shall be governed by Indian law. Any disputes shall be resolved in the courts of Gautam Buddha Nagar, Uttar Pradesh.